Service and Training

Discover Brickell Research℠ Services – Extraordinary Dedication to Your Business Interests

A prominent industry consultant once said of our company that it’s easier to be our customer than it is to become our customer. Our Brickell Research staff members take pride in applying their knowledge of the medical practice management and billing industry to educate clients and only accept business from those for which our solutions represent a great fit, undertaking the most customer-centered and consultative pre-sales quality assurance process in the practice management software industry.

Our commitment to great service extends right through the training and beyond as our staff members and yours build long-term, communicative working relationships toward keeping your practice or billing center profitable, effective, and efficient. For customers under service agreements, Brickell Research staff members deliver BrickSys℠ Service+Care℠ services on-request right to the desktop using secure, encrypted connections on-request, giving our customers the power to control who connects to their systems, and when.

QuoteLove Technical Support. They are the best group of support among all the different software products we use. Don’t know what I would do without them…

P. Chorazy, Chief Operating Officer – Austin-Weston Center for Cosmetic Surgery